The ATTO Digital platform is fully developed for 100% web access. With this facility the customer can manage and administer their call center from anywhere.
Menu
Flexibility
Innovation
Below we will list some of the main functionalities about the ATTO system.
Chat, E-mail, Telephone, Social Media, others.
Power Dialer, Predictive Dialer, Preview Dialer, Voice Torpedo Dialer, URA.
Intelligent Service, answer more customers with little agents.
Online Management
Online management through the web, do yourself.
Know in real time what your agents are doing and how they are serving your customers.
Source aftercare through phone or e-mail, quality monitoring in real time or through recording.
Recording of phone calls, record the screen of the computers too.
API – Integration with thirt party systems, CRM – Customer relationship management and more.
The ATTO Digital platform is fully developed for 100% web access. With this facility the customer can manage and administer their call center from anywhere.
Give your customer a better customer service experience, show that you are ready to serve them through the many channels available. ATTO can offer a fully integrated business solution. seeking a new concept in service. With ATTO-OmniChannel, you reduce costs and streamline processes.
The ATTO Digital, allows you to create Active and Inbound IVRs with a variety of possibilities, such as capturing customer information, directing service to any campaign, and playing predefined audios or by TTS (text-to-speech). With a powerful tool, the customer can create a customer service portal using voice recognition functionality.
ATTO Digital’s Speech Analytics solution can provide the customer with a better customer experience. This solution, accompanied by applied monitoring and follow-up, may provide better results in the quality of your business.
Human Agents
Virtual Agents
Chat-Bots
Channel of URA's
